The program is staffed at St. Andrew, and enhanced at St. Paul, by volunteers from many participating faith and community organizations, and individuals, in the Clark County area who sign up to take a full week or a block of several days throughout the season.

At St. Andrew, there are 2 shifts to fill daily: 6-10 pm and 6 am-9 am. Each shift has a checklist of tasks to be completed. For example, the evening shift prepares the sleeping area, makes lunches, and the morning shift commences with the clean up of the facility.

Hot crockpot evening meals are provided by the generosity of community volunteers through a sign-up system. WHO St. Andrew has an Operations Management Team that coordinates the many various needs of the shelter. The WHO is professionally staffed by case managers from Share who are on hand to greet the guests and to take care of any questions or needs that the guests might have during their stay.

At St. Paul, professional staffing is provided by Outsiders Inn, which allows the shelter to operate throughout the year, helping 25 men on their path to recovery from homelessness, substance abuse, and trauma. While the staff provides direct recovery support, 1 or 2 volunteers per shift assist with various tasks and are urged to spend considerable time in conversation with residents: 6 to 9 pm evenings, as well as 11 am to 2 pm weekends and holidays. Groups or individuals are also welcome to provide a supper each evening, which is scheduled 365 days a year through a program called MealTrain.

Aside from these basic responsibilities, volunteers interact with the guests to provide the same type of hospitality that would be displayed in a home. Background checks and signed confidentiality agreements are required for every volunteer. Each facility handles these a bit differently; find the link under each Shelter Resource list.